Vision Desk

Handling Help Desk requests using a Web based application means providing your customers with a quick and comprehensive support service that integrates facilities outside the company and allows the progress of each request to be monitored.

This is why Sysman offers Vision Desk:

• a multilingual Web platform, operating 24 hours a day, 7 days a week;
• the possibility of handling and checking requests quickly and easily;
• a service directly accessible to every customer;
• a multi-channel request handling system that sets e-mailing, telephone and SMS systems alongside the Web structure;
• a Knowledge Database for solving the most frequent problems immediately and creating FAQs;
• full control by the administrator of every open request, how it is solved and how quickly;
• prompt SLA management.

Offering a quick and effective support service to your customers is a winning company philosophy, and Vision Desk is the ideal solution for creating a multichannel Trouble Ticketing and Knowledge Management support centre.