Contact Pro

Contact Pro helps companies to invest simply and effectively in their own wealth, that is, their customers.

The CRM, database marketing, telemarketing and contact management activities, if wisely managed using professional software like that supplied by Sysman, are excellent and economical tools for achieving your objectives, such as finding new customers and new markets, increasing the loyalty of previously acquired customers, and managing the sales force effectively.

Adopting a CRM platform also means being able to handle all the information available at the company using a single interface, segmenting and launching commercial activities precisely and implementing Business Intelligence methods that are indispensable to compete with success on the market.

Contact Pro rende disponibili due diverse interfacce pensate per soddisfare perfettamente le esigenze dei loro utilizzatori e più precisamente:

Contact Pro gives two different interface studied to grant its users' needs and to be more precise:

Contact Management Interface for sellers:

Telemarketing Interface for Call and Contact Centre operators:

Optimizing the work of your collaborators maximizes profits and gives you an advantage over your competitors. For this reason, Contact Pro was developed bearing in mind the two primary company needs: to guarantee the right response at the right time, whatever the contact reached, and to keep the database constantly up to date and normalized, to handle the business processes as effectively as possible.

You can recall the information contained in your database from the central office or via the Web at any time and check activities, including those in progress, through analytical target extraction, report, graphic and customer record creation and Import/Export functions,.

Sysman guarantees full integration with CTI architecture, implemented and tested through a network of partners with leading telephone exchange manufacturers.

As a result of the relationship of collaboration with Altesys, Contact Pro is integrated in the Voice Over IP Contact+ phone processor, a sophisticated SIP phone server capable of handling outbound and inbound telemarketing campaigns with an extremely high level of efficiency.

In addition to telephony, Contact Pro enables you to monitor fully one of the most important and rapidly growing media in the daily management of relations with one’s customers, that is, eMail.

Contact Pro creates “single” eMails in HTML format to be sent in real time to the recipient (one-to-one management), handles mass marketing eMail campaigns and sorts received eMails automatically according to their content.