AED Module: automated e-mail distribution
The AED Module significantly increases the productivity of Contact Pro users by sorting e-mails efficiently.
At Contact Centres about half the operators’ contacts come from the email channel and this is why it is fundamentally important to use intelligent tools such as Automatic Email Distribution (AED), which enables the operators to handle their work load flexibly, thus increasing their productivity.
The AED Module guarantees a reduction in operating costs, automatically includes the emails in the business processes and catalogues them for future use in the marketing database.
AED learns from experience, automatically learning evolutions in the company’s structure and sorting strategies.
