One of the first companies in Italy to believe and invest in the Call Centre and Customer Relationship Management (CRM) business, Sysman was set up in Ivrea (TO) in 1984 and, over the years, has acquired experience in the telecommunications sector. The company’s leading product, Contact Pro, a CRM solution for database marketing, telemarketing and contact management applications adopted by companies and contact centres, with a total of over 25,000 users, is currently the software platform with the largest installed base in Italy. Sysman completes its offer with Vision Desk, a web-based application for handling all help desk, trouble ticketing and knowledge management activities, alongside which it offers a set of high value-added support services for its customers: from installation to the initial loading of customer records, from staff training to database definition, customizing the product/service to each company’s specific needs.

The latest addition to the family of Sysman solutions is Norma Pro, the customer record normalization platform, which has its own database acquired over 15 years of research and recording activities.

In May 2005, Sysman joined the Altesys Group, a leading Italian group specialized in the production of VoIP telephone platforms, solutions for synchronization with palmtop devices, Business Intelligence applications and professional telephone headphones for the Call and Contact Centre and office telephone market.

With its offices in Ivrea and Milan, Sysman is now a dynamic company that combines in-depth knowledge of the platforms entirely developed by its own R&D staff with the consulting requirements of our continually-expanding customers.

In 2009, Sysman launched on the Italian market the Reciprocal CRM philosophy, that is the all-round monitoring of all company marketing and sales processes, a philosophy capable of producing astounding results in terms of marketing efficiency and thus business results.